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Privacy Policy

The term ‘Diamond Mates’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or customer or viewer of our website. By continue using the Diamond Mates website, you agree to these privacy policy. If you do not agree, do not proceed to use our website.

Diamond Mates is committed to ensuring that the personal data provided to us are protected. We will not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only. This privacy policy describes how we collect, use, disclose, and store your personal data.

 

Collection Data

We collect your personal data through various way and channels, this including our membership program, through the internet or via post, email, phone, text messaging on your mobile phone and live chat in our website.

Personal data that collected by us includes information concerning your name, age, identity card number, passport number, address (including shipping and billing address), gender, date of birth, contact information, email address, telephone number, nationality, payment information (credit card numbers and expiry dates), company name (if applicable), and mobile applications, social media pages and other platforms that reference this Privacy Notice (“Online Channels”); your visits to our stores, including when you complete our customer information collection cards, and when you connect with us via telephone, at our events and through surveys (“Offline Channels”); and through our third-party sources, including advertising and social media networks (collectively, the “Channels”).

Beside we also collect non-personal information regarding website user that does not identify you, and this includes the Internet Protocol (IP) address of your computer, and the date and time you access the website (“non-personal information”). We may use non-personal information for better understanding and study to best meet the needs of visitors to our website, whereby you will remain anonymous to us unless you specifically choose to share information with us.

 

The Way We Use Information

The personal information we collect from you will be used in some or all of the following ways:

  • performance of a contract with you;

  • our legitimate business interests;

  • compliance with a legal obligation, a court order, or to exercise or defend legal claims; or

  • your consent to the processing, which you can revoke at any time.

  • transact with you and provide various products and services to you;

  • process and fulfill orders in connection with our products and services and keep you informed about the status of your order;

  • manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;

  • provide customer support (including repairs, alterations, cleaning and other services); and

  • create and manage your account with Tiffany.

  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);

  • reduce credit risk and manage collections;

  • verify your identity;

  • send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged);

  • communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;

  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;

  • comply with and enforce relevant industry standards, contractual obligations and our policies; and

  • respond to your inquiries.

 

We may present your name and address to a third party for the product delivery purpose (courier or supplier). We will never use or share the personally identifiable information provided to us online in any ways unrelated to the ones described above without providing you the option to opt-out or otherwise prohibit such unrelated uses.

You may access the order information by logging into your account. You bear the responsibility to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

Disclosure

We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to entities or bodies, or any other party unless one of the following applies

  • You have consented.

  • It is otherwise required or authorized by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

  • It may prevent or lessen a serious and imminent threat to somebody’s life or health.

 

Access or Correct Your Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting the My Account section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact us for assistance.

 

Security and Protection

The Internet is not a secure medium. We do not accept any responsibility for any unauthorized access or loss of your personal data, save in accordance with this Privacy Policy.

We have put in place various security procedures, rules and technical measures to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal data that we collect from you will be stored and backed up securely in a restricted and controlled location.

 

Cookies and Links

We may use cookies on our website to allow you to set your individual preferences and to help us provide a better user experience. You may choose to accept or decline cookies while browsing our site, by declining cookies may affect your use of the facilities and your ability to access certain features of the site or to engage in transactions.

Our website may contain links to other third party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, and we have no responsibility or liability for or control over those other websites or internet resources or how their collection and use, or in any way processing of your personal data. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.

 

Changes to the Privacy Policy

We reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website.

 

Contact Us

We understand that your personal information is important to you. If you have any questions or concerns about this policy email us at info@diamondmates.com

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